Last updated: November 2026

Mosaic Group Limited respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains what personal information we collect, why we use it, who we may share it with, how long we keep it and the rights you have in relation to it.

This notice applies to personal information collected through our website and through our relationships with customers, prospective customers, suppliers, contractors, job applicants and other business contacts.

Our use of personal information is governed by applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.

1. Who we are

Mosaic Group Limited is registered in England and Wales.

Company number: 04724321
Registered office: Leigh House, 28-32 St Paul’s Street, Leeds, West Yorkshire, LS1 2JT
Head office: York House, Wetherby Road, Long Marston, York, YO26 7NH

For the purposes of UK data protection law, Mosaic Group Limited will normally be the controller of the personal information described in this notice.

References to “Mosaic”, “we”, “us” or “our” mean Mosaic Group Limited.

2. How to contact us

If you have questions about this Privacy Notice, how we use your personal information, or wish to exercise any of your data protection rights, please contact:

Mosaic Group Limited
York House
Wetherby Road
Long Marston
York
YO26 7NH

Email: enquiries@mosaicgroup.org.uk
Telephone: +44 (0)1904 739 016

3. What personal information we collect

The information we collect depends on how you interact with us and may include:

• your name and job title;

• your employer or organisation;

• postal address, email address and telephone number;

• correspondence and information you provide to us;

• quotation, order, project and delivery information;

• customer, supplier and contractor information;

• invoicing, payment and credit information where relevant;

• photographs or video where relevant to a project or service;

• information supplied in connection with recruitment or employment enquiries;

• marketing preferences;

• IP address, browser, device and other technical information; and

• any other information you choose to provide to us.

We aim to collect only information that is reasonably necessary for the relevant purpose.

4. Website enquiries

Our website contains a general Contact Us form through which you may provide your name, email address, telephone number and a message.

We use this information to respond to your enquiry and, where appropriate, take steps towards establishing or administering a business relationship with you or your organisation.

Our website also contains a Join Our Team form through which you may provide your name, email address and information about your interest in working with Mosaic.

We use this information to consider and respond to recruitment or employment enquiries.

Our lawful basis will normally be taking steps at your request before entering into a contract and/or our legitimate interests in responding to enquiries, recruiting staff and developing our business.

5. Information collected when you use our website

When you use our website, certain technical information may be generated or recorded as part of normal website and server operation.

This may include:

• IP address;

• browser and device information;

• operating system;

• date and time of requests;

• pages or resources requested; and

• technical, security or error information.

We may use this information where necessary to operate, maintain and protect our website, investigate technical problems and maintain security.

We do not currently use analytics, advertising or behavioural-tracking cookies on our website.

Our use of strictly necessary cookies is explained in our Cookie Policy.

6. Information we receive from other sources

Where appropriate, we may receive personal information from:

• customers and suppliers;

• other businesses within our corporate group;

• delivery and fulfilment partners;

• subcontractors;

• service providers;

• professional advisers;

• publicly available business sources; and

• other organisations where there is an appropriate reason for them to provide the information to us.

7. How and why we use your personal information

We only use personal information where we have an appropriate lawful basis.

Enquiries and new business

We may use information to:

• respond to enquiries;

• prepare quotations or proposals;

• discuss potential projects or services; and

• take steps towards entering into a contract.

Our lawful basis will normally be taking steps before entering into a contract and/or our legitimate interests in developing our business.

Providing goods and services

We may use information to:

• manage customer relationships;

• fulfil orders and projects;

• communicate about work;

• arrange delivery or installation;

• manage changes and queries;

• invoice customers; and

• administer contractual arrangements.

Our lawful basis will normally be performance of a contract and/or our legitimate interests in administering our business relationships.

Suppliers and subcontractors

We may process information to:

• procure goods and services;

• manage supplier and subcontractor relationships;

• issue purchase orders;

• arrange deliveries or collections;

• make payments; and

• communicate about projects.

Our lawful basis will normally be performance of a contract and/or our legitimate interests in operating our business.

Finance, credit and debt management

We may process information to:

• manage invoicing and payments;

• undertake appropriate credit checks;

• maintain accounting and taxation records;

• manage financial risk; and

• recover unpaid amounts.

Our lawful basis may include performance of a contract, compliance with a legal obligation and our legitimate interests in managing our financial affairs.

Recruitment

We may use information provided by prospective employees to:

• consider employment enquiries and applications;

• communicate with candidates;

• assess suitability for a role; and

• take steps towards entering into an employment contract.

Our lawful basis will normally include taking steps before entering into a contract, compliance with legal obligations and our legitimate interests in recruitment.

Legal, regulatory and compliance purposes

We may process personal information where necessary to:

• meet legal or regulatory requirements;

• maintain appropriate business and accounting records;

• establish, exercise or defend legal claims;

• protect Mosaic, our employees or others;

• cooperate with regulators or law enforcement;

• manage quality, environmental, health and safety or information-security requirements; and

• investigate complaints or incidents.

Our lawful basis will normally be compliance with a legal obligation and/or our legitimate interests.

Internal administration

We may process information for reasonable internal purposes including:

• business planning and reporting;

• quality management;

• auditing;

• risk management;

• information security;